Start Small Finish Big. Fred DeLuca

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      We opened a fourth low-volume location on Park Avenue in Bridgeport in 1967, and then one Monday night in April 1968, I surprised Pete with the news that I had just rented our fifth shop. He was excited and he wanted to know where it was located, but I was saving that information until after dinner. “It’s in Bridgeport. We’ll drive over to see it after we eat,” I said, building a little suspense.

      I was nervous about showing Pete our fifth location, and for several reasons. We had yet to sign a lease for any of our shops, but I had signed one this time. It probably wasn’t legal because I was underage, but the landlord wasn’t about to do business without a lease. When he told me to report to his office to sign the document, I did. I then immediately began construction on the shop. That might not have been an issue except that I also made a dramatic change to our standard decor without consulting Pete. Worst of all, however, Pete had actually seen this location two years earlier and had rejected it because there was no parking space for customers! This was the first time I had made bold business decisions without seeking Pete’s approval, and I didn’t know how he would react.

      After dinner we headed toward the location in my car. Pete wasn’t very familiar with the streets in Bridgeport and I purposely drove the back roads to confuse him even further. I approached the shop from a direction that I hoped he wouldn’t recognize. “There it is,” I said, as we turned the corner from East Main Street onto Boston Avenue. “It’s already under construction, and we’ll be open in May.”

      Pete looked at the shop for a moment and said, “Haven’t I seen this location before?”

      I admitted that he had, and that he had rejected it.

      However, I was excited. The restaurant’s visibility was incredible, so much so that I didn’t really think parking would be an issue. The location was its own billboard, particularly after dark. People coming down Boston Avenue, a heavily traveled road, could see the shop for half a mile. Tucked into a large residential neighborhood, the shop was the first commercial business for three quarters of a mile and my experience told me that was powerful! Parking didn’t matter, I was sure of it. Customers would figure out where to park.

      In the two years since Pete had rejected the location I couldn’t get it out of my mind. I drove by it every day because my girlfriend, Liz, who is now my wife, worked half a mile down the road at a German delicatessen owned by her parents. Every time I stopped for the light at the corner of Boston and East Main, I would look at the location that could have been. So when the florist who rented the store failed, I decided to grab it and deal with the consequences later.

      “Pete, I think it’s going to be our best location,” I said tentatively.

      Pete wasn’t happy. “Without parking,” he grumbled, “customers aren’t going to come to this shop. That’s a problem.” And he wasn’t happy about the extensive decor changes, either, but he didn’t interfere.

      Opening day sales of our fifth restaurant dwarfed each of our previous first-day sales. Just as I had hoped, the terrific visibility overpowered the parking problem. Customers parked wherever they could. They parked in the bus stop and they drove over the curb to park on the sidewalk immediately adjacent to the shop, and they also parked across the street in a no-parking zone. Basically, everyone parked illegally, but no one complained. As for Pete, he was no longer annoyed once he saw how much money the restaurant generated for us.

      At about 4:00 p.m. on opening day, when the restaurant wasn’t supposed to be busy, I was installing floodlights on the roof to illuminate our sign. As I looked to the ground and watched the steady flow of customers coming into the shop it reminded me of our original opening day when Pete and I sat on the curb counting our chickens. This time, however, I was counting customers, and I was certain this shop would become our strongest producer.

      In fact, the Boston Avenue shop often doubled the sales of our other locations. The shop made a profit its very first day and never slid backward. Within a matter of months Pete and I knew that Boston Avenue was a turning point in the development of our business. Without it, our company might not have succeeded because our earning stream was tenuous, and we may not have survived many more winters. Until we rented this shop, our mix of locations was not really profitable, and it was getting old making money in the summer only to lose it in the winter. But now, with Boston Avenue on-stream we had some stability and we could weather the tough times. We probably could have kept this one location and closed the others and made as much money as with the five. However, the goal of thirty-two restaurants was important, so we kept them all. As proof of the staying power of the Boston Avenue location, after thirty years it still exists. After we began franchising, Pete and I sold it to one of our employees, Rosa Perillo, who for many years continued to benefit from its bustling location.