Whiteboard. Daren Martin

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      The “Small” Stuff

      MATTERS

      Inefficiencies

      Work arounds, fixes not

      Solutions, out dated

      methods, no standard

      process

      Disrepair

      Broken or outdated

      equipment, shabby

      Work areas

      Poor Performance

      Low performers, bad

      attitudes, no empower-

      ment,bureaucracy

      18

      Broken Window

      Theory of Crime

      Principle: If a broken window

      is left unattended,

      Crime increases in

      that area.

      Why? People assume no

      one cares about

      that area so they

      can do whatever.

      19

      IS YOUR

      CURRENT

      CULTURE

      20

      “You can’t put

      $10 million in a

      $5 million business

      (You have to expand).”

      – Michael Carrigan

      21

      If team members

      are misusing the

      internet, address

      it directly rather

      than limiting every-

      one’s access.

      22

      Don’t use an IT

      Solution to Solve a

      personnel problem!

      23

      Many companies have a

      Significant gap between their

      Stated culture (the one post-

      ed in the lobby) and their

      hidden culture (the reality

      of what’s really going on).

      MIND

      THE

      GAP!

      24

      Stated Culture

      Hidden Culture

      25

      HIRE the right people for a job

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