Self Service A Complete Guide - 2020 Edition. Gerardus Blokdyk
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Название: Self Service A Complete Guide - 2020 Edition
Автор: Gerardus Blokdyk
Издательство: Ingram
Жанр: Зарубежная деловая литература
isbn: 9781867458944
isbn:
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Self Service Scorecard on the second next page of the Self-Assessment.
Your completed Self Service Scorecard will give you a clear presentation of which Self Service areas need attention.
Self Service
Scorecard Example
Example of how the finalized Scorecard can look like:
Self Service
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Self Service
Scorecard Example12
Self Service
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:23
CRITERION #3: MEASURE:34
CRITERION #4: ANALYZE:46
CRITERION #5: IMPROVE:60
CRITERION #6: CONTROL:73
CRITERION #7: SUSTAIN:81
Self Service and Managing Projects, Criteria for Project Managers:119
1.0 Initiating Process Group: Self Service120
1.1 Project Charter: Self Service122
1.2 Stakeholder Register: Self Service124
1.3 Stakeholder Analysis Matrix: Self Service125
2.0 Planning Process Group: Self Service127
2.1 Project Management Plan: Self Service129
2.2 Scope Management Plan: Self Service131
2.3 Requirements Management Plan: Self Service133
2.4 Requirements Documentation: Self Service135
2.5 Requirements Traceability Matrix: Self Service137
2.6 Project Scope Statement: Self Service139
2.7 Assumption and Constraint Log: Self Service141
2.8 Work Breakdown Structure: Self Service143
2.9 WBS Dictionary: Self Service145
2.10 Schedule Management Plan: Self Service147
2.11 Activity List: Self Service149
2.12 Activity Attributes: Self Service151
2.13 Milestone List: Self Service153
2.14 Network Diagram: Self Service155
2.15 Activity Resource Requirements: Self Service157
2.16 Resource Breakdown Structure: Self Service158
2.17 Activity Duration Estimates: Self Service160
2.18 Duration Estimating Worksheet: Self Service162
2.19 Project Schedule: Self Service164
2.20 Cost Management Plan: Self Service166
2.21 Activity Cost Estimates: Self Service168
2.22 Cost Estimating Worksheet: Self Service170
2.23 Cost Baseline: Self Service172
2.24 Quality Management Plan: Self Service174
2.25 Quality Metrics: Self Service176
2.26 Process Improvement Plan: Self Service178
2.27 Responsibility Assignment Matrix: Self Service180
2.28 Roles and Responsibilities: Self Service182
2.29 Human Resource Management Plan: Self Service184
2.30 Communications Management Plan: Self Service186
2.31 Risk Management Plan: Self Service188
2.32 Risk Register: Self Service190
2.33 Probability and Impact Assessment: Self Service192
2.34 Probability and Impact Matrix: Self Service194
2.35 Risk Data Sheet: Self Service196
2.36 Procurement Management Plan: Self Service198
2.37 Source Selection Criteria: Self Service200
2.38 Stakeholder Management Plan: Self Service202
2.39 Change Management Plan: Self Service204
3.0 Executing Process Group: Self Service206
3.1 Team Member Status Report: Self Service208
3.2 Change Request: Self Service210
3.3 Change Log: Self Service212
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