Customer Media A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      68. Do you all define Customer media in the same way?

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      69. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      70. Is there a clear Customer media case definition?

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      71. How do you catch Customer media definition inconsistencies?

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      72. Who is gathering Customer media information?

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      73. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      74. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      75. Who is gathering information?

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      76. How and when will the baselines be defined?

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      77. Is Customer media currently on schedule according to the plan?

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      78. Has everyone on the team, including the team leaders, been properly trained?

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      79. What critical content must be communicated – who, what, when, where, and how?

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      80. Have the customer needs been translated into specific, measurable requirements? How?

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      81. Are roles and responsibilities formally defined?

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      82. Is special Customer media user knowledge required?

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      83. What happens if Customer media’s scope changes?

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      84. How have you defined all Customer media requirements first?

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      85. How do you hand over Customer media context?

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      86. What is the definition of Customer media excellence?

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      87. Have all of the relationships been defined properly?

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      88. Is the Customer media scope complete and appropriately sized?

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      89. What is the scope of Customer media?

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      90. What is the definition of success?

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      91. What are the tasks and definitions?

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      92. What are (control) requirements for Customer media Information?

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      93. What Customer media requirements should be gathered?

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      94. Are audit criteria, scope, frequency and methods defined?

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      95. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      96. What key stakeholder process output measure(s) does Customer media leverage and how?

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      97. What is the context?

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      98. How would you define the culture at your organization, how susceptible is it to Customer media changes?

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      99. What gets examined?

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      100. What was the context?

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      101. What are the rough order estimates on cost savings/opportunities that Customer media brings?

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      102. Are there any constraints known that bear on the ability to perform Customer media work? How is the team addressing them?

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      103. How would you define Customer media leadership?

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      104. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      105. Do you have organizational privacy requirements?

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      106. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      107. Is the work to date meeting requirements?

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      108. What is the scope of the Customer media effort?

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      109. What defines best in class?

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      110. What is in the scope and what is not in scope?

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      111. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      112. СКАЧАТЬ