Digital Customer Experience A Complete Guide - 2020 Edition. Gerardus Blokdyk

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      26. What does Digital customer experience success mean to the stakeholders?

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      27. Do you know what you need to know about Digital customer experience?

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      28. Will it solve real problems?

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      29. How are training requirements identified?

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      30. What needs to be done?

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      31. What should be considered when identifying available resources, constraints, and deadlines?

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      32. What situation(s) led to this Digital customer experience Self Assessment?

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      33. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      34. Will Digital customer experience deliverables need to be tested and, if so, by whom?

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      35. Are there regulatory / compliance issues?

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      36. Who else hopes to benefit from it?

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      37. Will a response program recognize when a crisis occurs and provide some level of response?

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      38. What is the smallest subset of the problem you can usefully solve?

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      39. Who are your key stakeholders who need to sign off?

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      40. Is it needed?

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      41. How are you going to measure success?

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      42. Do you need different information or graphics?

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      43. Is the need for organizational change recognized?

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      44. What are the Digital customer experience resources needed?

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      45. What extra resources will you need?

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      46. How are the Digital customer experience’s objectives aligned to the group’s overall stakeholder strategy?

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      47. Are problem definition and motivation clearly presented?

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      48. Do you have/need 24-hour access to key personnel?

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      49. Which information does the Digital customer experience business case need to include?

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      50. What vendors make products that address the Digital customer experience needs?

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      51. What activities does the governance board need to consider?

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      52. Are there any revenue recognition issues?

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      53. How do you recognize an Digital customer experience objection?

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      54. Does your organization need more Digital customer experience education?

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      55. How much are sponsors, customers, partners, stakeholders involved in Digital customer experience? In other words, what are the risks, if Digital customer experience does not deliver successfully?

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      56. How much responsibility does a brand need to take for its digital customer experience?

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      57. What Digital customer experience capabilities do you need?

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      58. Whom do you really need or want to serve?

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      59. Why the need?

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      60. What are the expected benefits of Digital customer experience to the stakeholder?

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      61. Where is training needed?

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      62. For your Digital customer experience project, identify and describe the business environment, is there more than one layer to the business environment?

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      63. How many trainings, in total, are needed?

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      64. Which issues are too important to ignore?

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      65. What would happen if Digital customer experience weren’t done?

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      66. What training and capacity building actions are needed to implement proposed reforms?

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      67. How do you identify the kinds of information that you will need?

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      68. How can auditing be a preventative security measure?

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      69. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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