Getting to Yes with Yourself: And Other Worthy Opponents. William Ury

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СКАЧАТЬ By responsibility, I mean “response-ability”—the ability to respond constructively to a situation facing us, treating it as ours to handle. That is what James Burke and his colleagues at Johnson and Johnson did. No matter how challenging or costly it might be, taking responsibility, they knew, lies at the heart of genuine leadership. And the rewards were great: taking responsibility made it possible to get to a yes in the form of restored confidence with doctors, nurses, patients, and other stakeholders.

      Once you get past the blame game and take responsibility, it becomes much easier for you to get to yes

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