Method of Debt Collection. English version. Artem Varfolomey

Чтение книги онлайн.

СКАЧАТЬ and combination of words, that from the start, which denote an antisocial, socially condemned activity: a gangster, a crook, a fraudster, a marginal.

      Words with negative connotation, meaning the main component of their use: a double-dealer, a racist, an enemy of the people, a fascist, a Nazi.

      Euphemisms (softening) for the words of the previous section, including their estimative (extremely negative) character: a lady of easy virtue, an intergirl, a streetwalker.

      Names of professions that are used in a figurative sense: a hangman, a butcher.

      Semantic metaphors that refer to the names of animals: a dog male, a mare, a pig, a dog, a goat, etc.

      Verbs with “condemning” semantics or direct negative assessment: to steal, to snatch.

      Words that contain negative meaning (very expressive) of assessment of someone’s personality: a reptile.

      Occasional (specially created) punning formation of directed on humiliation or insult to the recipient.

      Boorishness – a type of human behavior which is characterized as a sharp, rude and non-cooperative way of communicating; rudeness, insolence, cheekiness, which are put together and coupled with impunity. At the same time we must understand whether you’ve been rude or not will be decided by your boss, because concept of “rudeness” isn’t under legal regulations.

      Threat – an intention pronounced in any form, causing any physical, material or any harm to public or private interest. The most dangerous threats, such as murders, grievous bodily harm or destruction of property, constitute specific offenses and are punishable under criminal procedure.

      All information about the consequences of client’s actions, any analysis of options to solve his problem the staff must not inform the client in an abusive form, tone, and also the form of threats. During every conversation with the client an employee should emphasize his respect to the identity of the interlocutor on their part and on the part of the Bank.

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