Гостиничный оператор: операционная деятельность и управление. Юлия Полюшко
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СКАЧАТЬ гостей: Проведение регулярных анкетирований среди гостей для получения их мнения о различных аспектах пребывания в гостинице.

      3. Управление жалобами и рекламациями

      Процедуры управления жалобами: Разработка и внедрение процедур обработки жалоб с целью быстрого и эффективного решения проблем гостей.

      Конец ознакомительного фрагмента.

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