Возможно общаться! 52 простых приема, чтобы отразить словесную агрессию и наладить любое общение. Кирилл Жданов
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      Примечания

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      Эмоциональный интеллект – совокупность навыков и способностей человека распознавать эмоции, понимать намерения, мотивацию и желания других людей и свои собственные и управлять ими. – Прим. ред.

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