Название: The Courage Playbook
Автор: Gus Lee
Издательство: John Wiley & Sons Limited
Жанр: Банковское дело
isbn: 9781119848943
isbn:
Table of Contents
1 Cover
5 Foreword
8 PART I: The Courageous Self 1 Step One: Where Am I? I Assess Myself The LOC Biography Form 5 Section I: Personal Information (13 Questions) Section II: Reflections (12 Questions) Section III: Courage (28 Questions) The Tier 4 GPS Tool Notes 2 Step Two: Who Am I, Really? I Admit and Quit the 3 NOs The 3 NOs Overview The First NO: Disrespects Others The Second NO: Gives in to Anger The Third NO: Hideouts (Avoids Conflict, Denial, Excuses, and Blame) Avoids Conflict Denies the Truth Making Excuses Blames Admit, Quit, and Repair Notes 3 Step Three: Getting It Right—The 3 GOs The 3 GOs Overview The First GO: Unconditionally and Positively Respect All People (UPR) The Second GO: Comprehensively Self‐govern/Act with Humility The Third GO: Discern | Act | Train Others in the Highest Moral Action “DAT” Our Third GO Inventory: Discern the HMA | Do the HMA | Train in the HMA Notes
9 PART II: Courage with Others 4 Step Four: Playsets for Basic CourCom The First Basic CourCom Play: CLEAR—The Central CourCom Model The Second Basic CourCom Play: Encourage Others The Third Basic CourCom Play: Ask Challenges Notes 5 Step Five: Playsets for CourCom Conflicts The First CourCom Conflict Play: Action‐emotional Reaction—The AeR The Second CourCom Conflict Play: Fix the Fire with Reflect‐Back | Situation‐Check | No‐Thank‐You Declaration The Reflect‐Back: When Someone Criticizes or Attacks You The Situation‐Check: When Someone Takes a Clearly Wrong Action The No‐Thank‐You Declaration: When You Are Asked to Do Something Wrong The Third CourCom Conflict Play: The CBS—We Get Serious About Reconciliation Notes
10 PART III: You Decide: Choosing Your Core 6 Your Identity: Naming, Claiming, and Aiming Your Personal Core Principles Notes 7 The Individual Courage Advancement Plan: ICAP Notes 8 Crossing the River Crossing the River Exercise Notes
11 Epilogue
12 Appendix: Cut‐out Memory Cards
15 Index
List of Illustrations