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Figure 4.3 Notices should be easy to read and posted in a conspicuous place.

      Source: Oregon Humane Society.

Make sure to record in the case file the date and time you attempted contact, as well as your notes regarding observations. This may be a good time to attempt contact with neighbors who may be a witness to the animal(s), and you can leave a card with your contact information on those attempts at contact as well.

      It is vital that you are responsive when a witness or a subject calls or emails regarding a case. Make sure your voicemail message includes your name and title, as well as the days you are on shift, and an alternative contact within the department for urgent matters. Utilize auto reply email features that will notify subjects if you are off shift and when they can expect to hear from you. Check your voice mailbox and email at least twice a day and follow up with contacts in a timely manner during your work week.

       4.6.3 Attempting Contact: Responsible Party Is Not Home/Is Unavailable

      It is not uncommon that the person who answers the door is not the person who owns or is responsible for the animal(s) at issue. If this is the case, collect the name and contact information for this person, who may be a spouse, a roommate, or a family member. Write down your contact information and ask them to give it to the subject. If they refuse, you can post the notice and contact information on the front door, much as you would if no one answered. These individuals usually do not have authority to show you around a property when the animal owner may have an expectation of privacy. If they do feel compelled to offer information about the animal(s) or your investigation, be sure to record those details in the case file, along with the individual's full name, and the date and time of your exchange.

       4.6.4 Attempting Contact: Owner Is Home/Contact Successful

      If the animal owner is home and willing to speak with you, it is time to employ your interview skills (see Chapter 5) along with your knowledge about the fundamentals of animal care (see Chapters 2 and 3) to determine the following:

      Ideally the responsible party will prove cooperative, in which case you should attempt to view the following:

      In nonexigent cases, in which you have a degree of confidence the owner can and will work to remedy the situation for the animal(s), you may choose to educate the owner and make recommendations for correction. We will discuss this process in Chapter 8.

       4.6.5 Attempting Contact: Owner Is Uncooperative

      In some instances, despite your best effort and utilization of the techniques for rapport‐building, a subject may be uncooperative. The subject may initially agree to show you the animal or its environment but become agitated or uncomfortable as you pose questions to him or her. They may appear defensive or belligerent or deny the animals are in any way neglected, ill, or injured. This response can be especially true in cases involving suspected intentional abuse. Always make note of a subject's statements, including those in which they deny neglecting or abusing an animal. You should also include facts about the subject's demeanor and body language. For example, if the subject begins pacing and yelling when questioned about a particular animal, make sure to include those behaviors in your case notes.

      Cases in which the owner is uncooperative may escalate to a search warrant and seizure. If you have reason to believe the animals are suffering, at risk of death, or that the subject may remove or alter the evidence including the animals, a search warrant can be a viable option for a rapid response. These types of cases will be discussed in more detail in Chapter 9.

       4.6.6 Unable to Make Contact

      If your attempts to make contact prove unsuccessful, you may have to explore other methods for conducting your investigation. Repeated visits to a property offer opportunities to notice if there is actually anyone living at the reported location. You may see your written notices stacking up on the door, with no indications anyone has been home since your investigation began. This could mean that the resident uses a side door or garage entrance and has not seen the notices, no one is living at the residence, or the subject is simply coming and going and has chosen not to retrieve or respond to your notices. Other indicators such as the location of vehicles, foot tracks in the snow, or accumulating mail or garbage can all lend clues about whether someone is ignoring your attempts to make contact. Oftentimes persistence pays off – if a subject begins to realize that you will continue to visit them until the matter is resolved, they may eventually decide to answer the door. If not, there are other investigation methods you can employ that may inform your next steps up to and including application for a search warrant. Consider talking with the complainant again, interview neighbors, other witnesses, or follow up on other information you have learned that could prove helpful. In most cases it is not appropriate simply to close a case because you cannot make contact, so be persistent and think outside the box about ways to compel the subject to talk with you or other ways to verify the legitimacy of the report and complete your investigation.