Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice. Vincent T. Covello

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СКАЧАТЬ Message Filters and the Brain 7.6 Message Filters, Perceptions, and Models of Human Behavior 7.7 Message Filters, Perceptions, and Persuasion 7.8 Message Filters, Perceptions, and Ethics 7.9 Message Filters and the Issue of Acceptable Risk 7.10 The Message is in the Mind of the Receiver 7.11 Chapter Resources Endnotes

      15  8 Foundational Principles 8.1 Case Diary: A Disease Outbreak in Africa 8.2 Trust Determination 8.3 Characteristics and Attributes of Trust 8.4 Case Study: Trust and the Chernobyl Nuclear Power Plant Accident 8.5 Case Diary: The Fukushima Japan Nuclear Power Plant Accident²⁷ 8.6 Gaining Trust in High‐Stakes Negotiations 8.7 Case Diary: Gaining Trust and the SARS Outbreak in Hong Kong 8.8 Trust and Culture 8.9 Cultural Competency 8.10 Risk Perceptions, Trust, and Cultural Theory 8.11 Risk Perceptions, Trust, and Worldviews 8.12 Case Diary: Fame, Family, and Fear in Public Health Communications 8.13 Chapter Resources Endnotes

      16  9 Best Practices for Message Development in High Concern Situations 9.1 Case Diary: Mapping Through a Maze of COVID Confusion 9.2 Introduction 9.3 Crafting Messages in the Context of Stress and High Concern Decision‐Making 9.4 Message Mapping 9.5 Summary 9.6 Chapter Resources Appendix 9.1 The 93 most frequently asked questions by journalists and the public following a major crisis, emergency, or disaster. Appendix 9.2 The 400 plus most frequently asked questions following an active shooter incident. Appendix 9.3 Change management: frequently asked questions. Appendix 9.4 The most frequently asked questions at environmental cleanups and hazardous waste sites. Endnotes

      17  10 Communicating Numbers, Statistics, and Technical Information about a Risk or Threat 10.1 Case Diary: A Civil Action 10.2 Introduction 10.3 Case Study: Numbers, Statistics, and COVID‐19 10.4 Brain Processes That Filter How Technical Information about Risk or Threat Is Received and Understood 10.5 Challenges in Explaining Technical Information About a Risk or Threat 10.6 Framing 10.7 Technical Jargon 10.8 Information Clarity 10.9 Units of Measurement 10.10 Case Study: Risk Numbers, Risk Statistics, and the Challenger Accident 10.11 Comparisons 10.12 Lessons Learned 10.13 Chapter Resources Endnotes

      18  11 Evaluating Risk, High Concern, and Crisis Communications 11.1 Case Diary: Finding the Road to Rio 11.2 Introduction 11.3 Benefits of Evaluation 11.4 Evaluation Practices for Risk, High Concern, and Crisis Communication 11.5 Case Studies of Evaluation Comparison to Best Practice: Hurricane Katrina, COVID‐19 and Vaccination Hesitancy, and Outbreak of COVID‐19 in Wuhan, China 11.6 Barriers and Challenges to Evaluation 11.7 Evaluation Measures 11.8 An Integrated Approach to Evaluation 11.9 Resource: Case Study of Focus Group Testing of Mosquito‐Control Messages, Florida, 2018–2019³⁶ 11.10 Evaluation Tools 11.11 Chapter Resources Endnotes

      19  12 Communicating with Mainstream News Media 12.1 Case Diary: A High Stakes Chess Game with a News Media Outlet 12.2 Introduction 12.3 Characteristics of the Mainstream News Media СКАЧАТЬ