Мегапродажи в зоомагазине. Мастерство продавца. Александр Колчин
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СКАЧАТЬ можно по-разному. Лучше всего активно и заинтересованно.

      Активное слушание включает правильное невербальное поведение: вы смотрите на собеседника, ваша поза выражает внимание, заинтересованность, вы киваете головой, издаёте звуки одобрения.

      Эхо (повтор). Дословное повторение продавцом последних слов клиента поддерживает связь и уверяет покупателя, что вы его слышите:

      – Я подбираю корм для кошки, хотелось бы недорогой, но качественный.

      Конец ознакомительного фрагмента.

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