Digital Customer Service. Rick DeLisi

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      Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

      Published simultaneously in Canada.

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       Library of Congress Cataloging-in-Publication Data

      Names: DeLisi, Rick, author. | Michaeli, Dan, author.

      Title: Digital customer service : transforming customer experience for an on-screen world / Rick DeLisi, Dan Michaeli.

      Description: Hoboken, New Jersey : Wiley, [2021] | Includes index.

      Identifiers: LCCN 2021024441 (print) | LCCN 2021024442 (ebook) | ISBN 9781119841906 (cloth) | ISBN 9781119842071 (adobe pdf) | ISBN 9781119842064 (epub)

      Subjects: LCSH: Customer services.

      Classification: LCC HF5415.5 .D445 2021 (print) | LCC HF5415.5 (ebook) | DDC 658.8/12—dc23

      LC record available at https://lccn.loc.gov/2021024441

      LC ebook record available at https://lccn.loc.gov/2021024442

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