Integrating Service Level Agreements. Ron Ben-Natan

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Название: Integrating Service Level Agreements

Автор: Ron Ben-Natan

Издательство: John Wiley & Sons Limited

Жанр: ОС и Сети

Серия:

isbn: 9780471428664

isbn: 0

Аннотация:

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies