Dealing with Difficult People. David Brown

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Название: Dealing with Difficult People

Автор: David Brown

Издательство: HarperCollins

Жанр: Зарубежная деловая литература

Серия:

isbn: 9780007360390

isbn: 0

Аннотация:

The tricks that experts and top professionals use to overcome difficult people.Get results fast with this quick, easy guide to the fundamentals of Dealing with Difficult PeopleIncludes how to:• Understand the different types of troublemakers• Stay calm and firm when other people can’t• Deal with difficult bosses, direct reports, and colleagues• Create win-win scenarios• Develop productive relationships with people you don’t like