Orchestrating Experiences. Chris Risdon

Скачать книгу в различных форматах или читать онлайн на сайте.

Название: Orchestrating Experiences

Автор: Chris Risdon

Издательство: Ingram

Жанр: Маркетинг, PR, реклама

Серия:

isbn: 9781933820743

isbn: 0

Аннотация:

A playbook of best practices, tools and frameworks that shows you how to:Connect and create an engaging customer experience across all your channels and touchpoints (cross–channel or omni–channel experience)Create seamless brand experience for customers as they move through your various online and (offline channels, call center to website, etc)Collaborate effectively with the right people across functions and product lines to design (tech, marketing, customer service, etc)