Название: Damage Control (Revised & Updated)
Автор: Eric Dezenhall
Издательство: Ingram
Жанр: Управление, подбор персонала
isbn: 9781935212256
isbn:
Table of Contents
CHAPTER 1 - The Tylenol Case Isn’t the Model for Every Crisis
OTHER VARIABLES IN J&J’S FAVOR
CHAPTER 2 - Know the Difference Between a Nuisance, a Problem, a Crisis, and a ...
A CAUTIONARY TALE: HOW AUDI GOT SIDESWIPED
HEWLETT-PACKARD: OVERKILL IN CRISIS MANAGEMENT
CHAPTER 3 - Blame and Resentment
CHAPTER 4 - Offense Wins, Defense Loses
INTRODUCING RISK TO YOUR ATTACKER
SHOWCASING BENEFITS TO BALANCE THE SCORECARD
CHAPTER 5 - Cloak Every Argument in a Principle
TELLING CONSUMERS WHY THEY SHOULD CARE
BECOMING ONE OF THE “GOOD GUYS”
WINDY POLITICIANS SHOW THE WAY
CHAPTER 6 - Preach to the Choir
DISPOSABLE DIAPERS AND THE BOTTOM LINE ABOUT GRASSROOTS SUPPORT
CHAPTER 7 - Damage Control Means More Than Having to Say You’re Sorry
SIN AND SYMPATHY IN THE CLINTON WARS
WHY THREE APOLOGIES DON’T ADD UP TO FORGIVENESS
DIFFERENT OUTCOMES FOR A SIMILAR OFFENSE
CHAPTER 8 - A Crisis Well Managed Is a Tale of Redemption
CRISIS MANAGEMENT IS ABOUT SECOND ACTS
CHAPTER 9 - When You Can’t Make Them Iike You, Make Them Stop Attacking You
SOFT DISSUASION: INOCULATION FOR A “BIG SHOES TO FILL” PROBLEM
GE MANAGEMENT TRANSITION PHASE I: SILENCE DURING THE SELECTION PROCESS