Feedback That Works for Nonprofit Organizations. Shera Clark

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      Table of Contents

       Effective Feedback and Nonprofit Organizations

       Delivering Effective Feedback

       Putting It All Together

       The Importance of Feedback for Nonprofit Organizations

       Background

       Suggested Resources

       IN BRIEF

      In nonprofit organizations, staff development is increasingly crucial, but lack of resources leads many nonprofit leaders to believe that effective feedback systems are unattainable. However, nonprofits can implement effective feedback through their organizations by taking advantage of the Situation-Behavior-Impact (SBI) model.

      The first step of SBI is to capture the specific situation in which the behavior occurred. This specificity creates context for your feedback recipient, so he or she can clearly associate the behavior with a place and time. Second, describe the behavior, but not the person. For example, rather than saying that a person was rude, describe what the person did that was rude (interrupted you, did not pay attention to your questions, and so forth). This prevents people from perceiving that you are judging them, and instead gives them specific actions that they need to reflect on. Finally, discuss the impact that the person’s behavior had on you, and what your reaction to that behavior was. This sharing of perspective increases trust and communication between you and the recipient, and strengthens the probability that your feedback will be understood.

      Using this system, you can give effective feedback that will help your nonprofit achieve its mission.

      Effective Feedback and Nonprofit Organizations

      Effective feedback is an important and efficient way to let people know the impact of their behavior so they are able to make informed choices regarding future actions. Feedback is also a way to help people who work together do so more efficiently, because it creates open communication, which allows for frank discussions regarding problems and concerns.

      Effective feedback consists of crafting a simple and direct message about behavior that separates what happened from how we think or feel about it, reduces uncertainty and ambiguity, and provides actionable information rather than messages that have to be interpreted. Such feedback can also help individuals make better choices about their behavior and help people work together more efficiently, because it fosters open and direct communication. It also provides people with tangible information about how their actions have had an impact on others. People are likely to change ineffective behaviors if they realize they are having a negative impact or understand exactly what it is they are doing that is getting in the way. Effective feedback empowers people with the information they need in order to know whether they are having the impact they want.

      Nonprofit organizations increasingly see staff development as a critical goal in their work. In most if not all nonprofit organizations, staff members are the reason the mission is achieved (or not). Even if your development budget is nonexistent, effective feedback can be a low-cost and simple way to develop yourself and the people you work with. Effective feedback can also be part of a larger development effort in service СКАЧАТЬ