Choosing 360: A Guide to Evaluating Multi-rater Feedback Instruments for Management Development. John Fleenor W.

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      ©1997 Center for Creative Leadership

      All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

      CCL No. 334

       Library of Congress Cataloging-in-Publication Data

      Van Velsor, Ellen

      Choosing 360 : a guide to evaluating multi-rater feedback instruments for management development / Ellen Van Velsor, Jean Brittain Leslie, John W. Fleenor.

      p. cm.

      Update ed. of: Feedback to managers, vol. 1. 1991.

      Includes bibliographical references (p. ).

      ISBN 1-882197-30-5 [ISBN-13: 978-1-882197-30-9]

      1. Organizational effectiveness—Evaluation—Methodology. 2. Feedback (Psychology). 3. Executives—Rating of. I. Leslie, Jean Brittain. II. Fleenor, John W. III. Morrison, Ann M. Feedback to managers. IV. Title.

      HD58.9.V36 1997

      658.4'03—dc21

      97-18853

      CIP

       Table of Contents

       Foreword

       Acknowledgments

       Introduction

       STEP 1: FIND OUT WHAT IS AVAILABLE

       STEP 2: COLLECT A COMPLETE SET OF MATERIALS

       STEP 3: COMPARE YOUR INTENDED USE TO INSTRUMENT CHARACTERISTICS

       STEP 4: EXAMINE THE FEEDBACK SCALES

       STEP 5: FAMILIARIZE YOURSELF WITH THE INSTRUMENT-DEVELOPMENT PROCESS

       STEP 6: LEARN HOW ITEMS AND FEEDBACK SCALES WERE DEVELOPED

       STEP 7: FIND OUT HOW CONSISTENT SCORES TEND TO BE

       STEP 8: ASSESS BASIC ASPECTS OF VALIDITY—DOES THE INSTRUMENT MEASURE WHAT IT CLAIMS TO MEASURE?

       STEP 9: THINK ABOUT FACE VALIDITY

       STEP 10: EXAMINE THE RESPONSE SCALE

       STEP 11: EVALUATE THE FEEDBACK DISPLAY

       STEP 12: UNDERSTAND HOW BREAKOUT OF RATER RESPONSES IS HANDLED

       STEP 13: LEARN WHAT STRATEGIES ARE USED TO FACILITATE INTERPRETATION OF SCORES

       STEP 14: LOOK FOR DEVELOPMENT AND SUPPORT MATERIALS

       STEP 15: COMPARE COST—VALUE FOR THE PRICE

       STEP 16: CONSIDER LENGTH A MINOR ISSUE

       Conclusion

       References

       Suggested Readings

       Glossary of Terms

       Instrument Evaluation Checklist