The Front-Line Leader. Gorder Chris Van
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      The Frontline Leader

Praise for The Front-Line Leader

      “The Front-Line Leader by Chris Van Gorder is a profoundly straightforward and commonsense approach to effective leadership. Chris is a leader who exemplifies the content of this book. The chapters exude wisdom that can be utilized by any discipline or profession. I saw his leadership ability first hand when during Katrina our nation needed additional resources to manage this unprecedented catastrophe. It was Chris who stepped up and successfully led a very large Scripps team to oversee the care and evacuation of thousands of victims of the Katrina disaster. I would strongly recommend this book to both seasoned and aspiring leaders, for it will challenge you to take your leadership to the next level.”

– Richard Carmona, RN, MD, MPH, FACS, 17th Surgeon General of the United States

      “As a leader, developing an employee-focused work culture is a challenge that requires daily attention and effort. In The Front-Line Leader, Chris Van Gorder outlines a set of practical, easily implemented strategies for leaders at every level to stay connected to their workforce. Having worked with Chris directly in his role at Scripps, and having been a patient at Scripps, I have seen first hand how this approach works. Success, whether in baseball or in business, requires a team mentality, shared commitment to a common goal, and the daily practice of winning strategies.”

– Mike Dee, CEO, San Diego Padres

      “For the past eight years, I have had the extraordinary privilege of working for Chris Van Gorder, who is not just an exemplary leader in American health care but responsible for the dramatic turnaround of Scripps Health to make it one of the best health systems in the world. In The Front-Line Leader, Chris shares his successful philosophy for transforming an organization from the ground up.”

– Eric Topol, MD, chief academic officer, Scripps Health; author, The Creative Destruction of Medicine

      “Chris Van Gorder is a man of service and purpose. When disaster strikes, Chris refuses to collaborate with hopelessness but rather confronts affliction with action. Like so many great leaders, Chris has built sustainable infrastructure one front-line leader at a time, sending messages to the future that reflect his values and health care's endowed promise of a better life for all.”

– John Bardis, president and CEO, MedAssets

      “The title of The Front-Line Leader says it all. Chris Van Gorder's message may seem simple, but that's just the point. In this rapidly evolving tech world, it's easy to forget the basics. It doesn't matter what business you're in; Van Gorder's genuine life and business experiences will lead you to the front.”

– T. Denny Sanford, philanthropist and chairman, United National Corporation

      “At the San Diego Sheriff's Department, we know first hand the effectiveness of Chris's front-line leadership model. He leads our Reserve Deputy Sheriff program and our volunteer Search and Rescue team, an effort that takes him into the mountains, canyons, and desert to look for folks who have lost their way. Success or failure can mean life or death. Chris Van Gorder's leadership is direct and straightforward, and so is The Front-Line Leader. He shows the way to become a leader who has real impact on your organization and in the lives of those around you.”

– Bill Gore, sheriff, San Diego County

      THE FRONT-LINE LEADER

      BUILDING A HIGH-PERFORMANCE ORGANIZATION FROM THE GROUND UP

      Chris Van Gorder

      Cover Design: Wiley

      Cover Image: © iStock.com/francisblack

      Copyright © 2015 by Scripps Health. All rights reserved.

      Published by Jossey-Bass

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      Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. Readers should be aware that Internet Web sites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read.

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      Library of Congress Cataloging-in-Publication Data

      Van Gorder, Chris.

      The front-line leader: building a high-performance organization from the ground up / Chris Van Gorder.

      pages cm

      Includes index.

      ISBN 978-1-118-93334-3 (hardback); ISBN 978-1-118-93335-0 (pdf); ISBN 978-1-118-93336-7 (epub)

      1. Leadership. 2. Corporate culture. 3. Communication in organizations. I. Title.

      HD57.7.V3597 2014

      658.4′092–dc23

      2014025446

      FIRST EDITION

      To Rosemary, David, and Michael

      Acknowledgments

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