Impact of Artificial Intelligence on Organizational Transformation. Группа авторов

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      AI in HR a Fairy Tale of Combining People, Process, and Technology in Managing the Human Resource

       Jyoti Jain1 and Sachin Gupta2*

       1Department of Management, JECRC University, Jaipur, (Rajasthan), India

       2Department of Business Administration, Mohanlal Sukhadia University, Udaipur (Rajasthan), India

       Abstract

      It is the world of magical performance with unseen possibilities. It is the time of working smart rather than working hard. It is the time when machines in collaboration with the human are working hand to hand to ease the work and hence to increase the productivity. Use of machines with human help is not a new idea or a thought, way back with the use of simple computer till Hi-Fi gadgets like laptops, and employees are rather habitual of working with machines.

      The use of Artificial Intelligence is not limited to the Information Technology sector only but has laid its different wings toward the medical, education, business, automotive vehicles, etc. AI in HR has also enabled the managers to work efficiently starting from the smart people analytics to the team training and hiring; the AI in HR is also dealing with the data transactions and limiting the repetitive work and low value task.

      The present chapter focuses on the use of AI in HR as AI and HR are now going together to manage the human as the resource and are enabling the organizations to help out in reducing the carbon footprint.

Keywords: Artificial intelligence, Human resource and AI, Artificial intelligence and recruitment, SMART HR, smart people analytics, machine learning “The science and engineering of making intelligent machines, especially intelligent computer programs”—According to the father of Artificial Intelligence, John McCarthy [1]

3.1 Introduction

      It seems like the world of fairy tales where the works are done with a whirl of wand or rather via click on fairies like smart machines. It is the world of magical performance with unseen possibilities. It is the time of working smart rather than working hard. It is the time when machines in collaboration with the human are working hand to hand to ease the work and hence to increase the productivity. Use of machines with human help is not a new idea or a thought, way back with the use of simple computer till Hi-Fi gadgets like laptops, and employees are rather habitual of working with machines. But as a limit, machines can only provide the clerical assistance or do the work related with documentation, writing or securing the data. To make even this possible and to prove that sky is not the limit, the concept of AI is slowly creeping in to HR.

      In the midst of the upcoming technologies, Artificial Intelligence (AI) is the new dimension which could be better defined as the Processing Human Intelligence by Advanced Machines. In the age of new advanced computers, the world has changed drastically. Now, it is not only the money and the management required to run the organization successfully, but the combination of people, process, and performance with the use of technology has become the essential ingredients of successful business recipe.

      The use of AI is not limited to the Information Technology sector only but has laid its different wings toward the medical, education, business, automotive vehicles, etc. Customer is the king always, and keeping that fact in mind, the AI has also helped the businesses to enrich its CRM to serve the customer better by going through its past shopping history and serving the best at its end. It has also enabled the HR to reduce its task repetition and by saving the data on the cloud for the future use and security.

      AI in HR has also enabled the managers to work efficiently by starting from the smart people analytics to the team training and hiring, the AI in HR also dealing with the data transactions and limiting the repetitive work and low value task.

      Present chapter focuses on the use of AI in HR as AI and HR are now going together to manage the human as the resource and are enabling the organizations to help out in reducing the carbon footprint.

People and learning machines are working each other to deliver enriched experience for the working platform. The use of computer-based logical and algorithm is proposing better experience to the HR managers to perform the task more effectively and efficiently. The accomplishment of any link lies upon how adequately it links people, process, and technology to execute the HR work at advance level.

      AI innovations have significantly changed the HR working; it has not only enhanced the working but also made the recruitment, selection, training, СКАЧАТЬ