Lean Six Sigma For Dummies. Martin Brenig-Jones

Чтение книги онлайн.

СКАЧАТЬ Martin Brenig-Jones and Jo Dowdall

      FIGURE 3-5: Building up the SIPOC model.

      SIPOCs provide a helpful checklist, identifying who your customers are and the outputs that go to them. They highlight areas where greater clarity is needed, especially in relation to requirements and outputs. They also help you focus on what needs to be measured, like, for example, how well are you delivering the outputs to your customers, and how well are your suppliers meeting your requirements of them? (Measurement is covered in more detail in Chapters 7 and 8, with Chapter 8 focusing on how you present your data and understand your results.)

Creating a SIPOC process map provides an opportunity to begin thinking about the various elements involved in your process, whether you have all the information you need and if segmenting your customers is necessary.

      Segmenting customers

      In developing your SIPOC process map, you need to identify your customers and the outputs that go to them. Possibly, you classify or segment your customers in some way, for example by size or geographical location.

      Think carefully about these different customer segments. Do they actually have different CTQs? Will the process outputs be the same for each segment, or will these vary to some degree?

      We look at segmentation in a little more detail in Chapter 4, but ensure your SIPOC map and the thinking that accompanies it takes appropriate account of your different customer segments.

      Конец ознакомительного фрагмента.

      Текст предоставлен ООО «ЛитРес».

      Прочитайте эту книгу целиком, купив полную легальную версию на ЛитРес.

      Безопасно оплатить книгу можно банковской картой Visa, MasterCard, Maestro, со счета мобильного телефона, с платежного терминала, в салоне МТС или Связной, через PayPal, WebMoney, Яндекс.Деньги, QIWI Кошелек, бонусными картами или другим удобным Вам способом.

/9j/4AAQSkZJRgABAQEBLAEsAAD/7SiQUGhvdG9zaG9wIDMuMAA4QklNBAQAAAAAAAccAgAAAgAA ADhCSU0EJQAAAAAAEOjxXPMvwRihontnrcVk1bo4QklNBDoAAAAAAPcAAAAQAAAAAQAAAAAAC3By aW50T3V0cHV0AAAABQAAAABQc3RTYm9vbAEAAAAASW50ZWVudW0AAAAASW50ZQAAAABDbHJtAAAA D3ByaW50U2l4dGVlbkJpdGJvb2wAAAAAC3ByaW50ZXJOYW1lVEVYVAAAAAoAQQBkAG8AYgBlACAA UABEAEYAAAAAAA9wcmludFByb29mU2V0dXBPYmpjAAAADABQAHIAbwBvAGYAIABTAGUAdAB1AHAA AAAAAApwcm9vZlNldHVwAAAAAQAAAABCbHRuZW51bQAAAAxidWlsdGluUHJvb2YAAAAJcHJvb2ZD TVlLADhCSU0EOwAAAAACLQAAABAAAAABAAAAAAAScHJpbnRPdXRwdXRPcHRpb25zAAAAFwAAAABD cHRuYm9vbAAAAAAAQ2xicmJvb2wAAAAAAFJnc01ib29sAAAAAABDcm5DYm9vbAAAAAAAQ250Q2Jv b2wAAAAAAExibHNib29sAAAAAABOZ3R2Ym9vbAAAAAAARW1sRGJvb2wAAAAAAEludHJib29sAAAA AABCY2tnT2JqYwAAAAEAAAAAAABSR0JDAAAAAwAAAABSZCAgZG91YkBv4AAAAAAAAAAAAEdybiBk b3ViQG/gAAAAAAAAAAAAQmwgIGRvdWJAb+AAAAAAAAAAAABCcmRUVW50RiNSbHQAAAAAAAAAAAAA AABCbGQgVW50RiNSbHQAAAAAAAAAAAAAAABSc2x0VW50RiNQeGxAcsAAAAAAAAAAAAp2ZWN0b3JE YXRhYm9vbAEAAAAAUGdQc2VudW0AAAAAUGdQcwAAAABQZ1BDAAAAAExlZnRVbnRGI1JsdAAAAAAA AAAAAAAAAFRvcCBVbnRGI1JsdAAAAAAAAAAAAAAAAFNjbCBVbnRGI1ByY0BZAAAAAAAAAAAAEGNy b3BXaGVuUHJpbnRpbmdib29sAAAAAA5jcm9wUmVjdEJvdHRvbWxvbmcAAAAAAAAADGNyb3BSZWN0 TGVmdGxvbmcAAAAAAAAADWNyb3BSZWN0UmlnaHRsb25nAAAAAAAAAAtjcm9wUmVjdFRvcGxvbmcA AAAAADhCSU0D7QAAAAAAEAEsAAAAAQACASwAAAABAAI4QklNBCYAAAAAAA4AAAAAAAAAAAAAP4AA ADhCSU0EDQAAAAAABAAAAFo4QklNBBkAAAAAAAQAAAAeOEJJTQPzAAAAAAAJAAAAAAAAAAABADhC SU0nEAAAAAAACgABAAAAAAAAAAI4QklNA/UAAAAAAEgAL2ZmAAEAbGZmAAYAAAAAAAEAL2ZmAAEA oZmaAAYAAAAAAAEAMgAAAAEAWgAAAAYAA

СКАЧАТЬ